Factory control : After we prepare the machine well, we will have two special technicians to test the machine three times, and one worker check spare parts. After everything works well, then will arrange export standard wooden case. Packaging is also very important to make sure safety during shipping.
Warranty: Our Quality guarantee term is for one year. Malfunctions which are caused by machine-self and quality will be responsible for our manufacturer. Other malfunctions which are caused by operation mistakes, man-made problems,etc will be responsible for clients-self, and we will provide technical support.
After-sales services : Our after-sales services is very good. We will try our best to provide customer English manual book, pictures, videos and so on to help client operate the machine well. If still not work, we will send our engineer to clients’ factory, or clients can come to our factory to get training.
In a word, we will provide after-sales service until clients are satisfied.
Long time didn’t get machine: If you still do not get your machine for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Every machine will have an insurance, we will confirm with shipping company .